“The Importance of Emotional Intelligence in Small Business Owners” :The Cross-cultural Connector
Have you ever wondered why some very smart people don’t do so well in business? And how other people with moderate intelligence succeed beyond their wildest dreams?
A lot of success has nothing to do with standard intelligence but rather with what’s called Emotional Intelligence (EI). Emotional intelligence, according to Merriam Webster, “describes the ability, capacity, skill or, in the case of the trait, to identify, assess, and manage the emotions of one’s self, of others, and of groups.”
Or put in layman’s terms, emotional intelligence is the ability to recognize, understand and work with your own emotions and the emotions of others. It’s intuition, compassion, empathy and the ability to analyze these emotions successfully that can make or break a small business owner’s success.
For example, negotiation often takes the ability to listen, to understand where a person is coming from, to put yourself in their shoes so to speak, and then to come up with a creative solution that results in a win/win for both parties. This can’t be accomplished with book knowledge alone – it requires emotional intelligence. (Read the whole story)
Emotional Intelligence is one of the abilities, capacities, and skills that are absolutely necessary for successful communication, including of course cross-cultural communication. One might even say it’s more important in the case of cross-cultural communication, because it can really help you deal with language and other cultural “barriers”
Amadou M. Sall